Frequently Asked Questions

Here are some of the common questions about Equivity.

What tasks can my VA help with?

So much!  Your VA can help you with marketing, executive assistance, bookkeeping and, if you’re an attorney, paralegal work. Need to create an email campaign?  We’re on it. Manage your calendar? Sure thing. Track your expenses? Done. We can do pretty much anything that can be done virtually.

How do you assign VAs?
We assign virtual assistants based on the types of projects that the VA will be working on and skills needed. Before we assign a VA, we contact you to learn what projects you will have your VA work on. Based on this information, we identify a VA with the appropriate skills for the project to assign to you.
Do my hours roll over?
For our annual plans, you can use your hours anytime throughout the duration of the plan.  If you are purchasing a monthly plan, hours don’t roll over from month to month, so we suggest that you conservatively estimate how many hours of assistance you will need before selecting a plan. If you need additional hours, you can upgrade at any time. 
Is there an extra cost if I add another member of my business to my account?

Nope. We only require that the user be a member of the account owner’s business and would be qualified to sign up for their own plan under our Terms of Use. If they satisfy these requirements, the account owner only needs to inform the VA of the new user for them to be able to use the service.

How does the pricing work?

We offer plans in increments of 5, 10, 15, 30 and 50 hours per month. You can pay monthly or purchase an annual plan at discounted rates.  Simply visit our plans and pricing page, sign up for the package of your choice and that’s it! 

What is the difference between a Marketing Pro and a VA?

Our Marketing Pros differ from our VAs in both their role and experience. As experienced marketing managers and directors, Marketing Pros have expertise developing marketing strategy and performing advanced campaign management. Use a Marketing Pro to develop your marketing strategy and a VA to execute it.

Can I use a regular VA, as opposed to a Marketing Pro, to do marketing work?

Absolutely. In fact, we recommend using VAs to execute your marketing projects. VAs can draft social media posts, author marketing emails, revise the layout and text of your web page, and more. If your marketing strategy is set, but you need somebody to execute it, work with a VA. If you’re looking for somebody to analyze your business and develop a marketing strategy, work with a Marketing Pro, and then have a VA execute that strategy.

How does the billing cycle work?

For monthly plans, you are billed on the day that you sign up and then billed again every 30 days thereafter. For example, if you sign up on March 14, you will next be billed for your plan on April 14. If you upgrade your plan before the end of the 30 days, your billing period will reset from the day of the upgrade. To use the same example, if you upgraded your plan on March 30, the next date that your credit card would be charged is April 30. Your card will be automatically charged each month unless you cancel your plan by phone or email. 

For annual plans, you are charged for the entire amount of the plan upfront and then have one year from the date of purchase to use the hours.  You can use your hours at anytime during that 365-day period.

Do you provide reception services?

While we can certainly make outbound calls on your behalf, we do not provide receptionist services. However, our clients are offered discounted rates on a variety of services, including virtual reception services, whose skilled virtual receptionists will answer your calls with the perfect mix of friendliness and professionalism.

Can my VA make outbound calls?

Yes! Your VA can handle customer inquiries, set up conference calls, schedule appointments, and more.  While we’re happy to make calls to assist with your administrative, marketing, and paralegal needs, we do not make sales calls or cold calls.

What happens if I run out of hours?
Not a problem! If you run out of hours, upgrade your plan. If you’re on a monthly plan, you will have 30 days from the time of your upgrade to use your newly purchased hours. 
Will I get the same virtual assistant each time?

Our virtual assistants are all dedicated. That means you work with the same VA each time. They get to know you, your needs, and the way you like to work.

What if I have need for a variety of different specialties and projects?

All our VAs are specialists in their field. If you have a wide variety of needs we can create your very own dream team of VAs – bookkeeping, executive assistants, bloggers and social media gurus. There’s no extra cost for using multiple VAs.

Where will my VA be located?

All Equivity VAs are US-Based.

Can my VA help manage my finances and bookkeeping?

Yes! In addition to VAs that can manage expense reports and billing, we have VAs experienced in bookkeeping, personal and business

What are your VAs' qualifications?

Our VAs are specialists in their field. We don’t hire generalist jack-of-all trades. Your marketing work is done by professionals with marketing backgrounds, administrative work is done by experienced executive assistants, our paralegals have worked at established firms from “Big Law” to boutique.

Further, all our VAs are college graduates, with bachelor’s degrees from accredited universities.

Are Equivity VAs employees or freelancers? Does it matter?

Our VAs are employees, and yes, it matters! For one-off projects, freelancers can be a good option. For ongoing projects and support, working with an employee means you will have a virtual assistant or team that can handle all your needs seamlessly.

Do you have a referral program?

Yes! Refer somebody to Equivity and you’ll receive $150 off your next subscription payment. Just tell the person you’re referring, to email our management team when they sign up and tell us that you referred them to us.

How will I know how many hours I have used?

Once you have signed up, you can access a client portal that shows all your tasks in progress, hours that you’ve used and how many hours remain in your plan.

What hours do VAs work?

Our VAs work 9 am – 6 pm, Monday through Friday. Our VAs work all across the country and, wherever possible, we match you with a VA in your time zone.  If the VA’s time zone differs from yours, we will let you know.  You can submit requests 24-7 through our online portal or over email.